Demonstrate the strength of a unified API in consolidating and managing alerts.
In the world of observability, vendor lock-in slows progress and spikes costs. OpenTelemetry broke some chains but didn't free us entirely. This post shows the bridge between talk and action and how platforms like Keep offer flexibility, interoperability, cost optimization, community-driven support, and an escape from vendor lock-in traps. If you maintain >1 observability/monitoring system, are concerned with vendor lock-in, and need help keeping track of what's going on and where, this post is for you.
We all have that one service that, for some Phantom-de-la-machina reason, gets stuck and requires some manual action, like maybe a reboot or a REST call.
Creating and maintaining effective alerts, avoiding alert fatigue, and promoting a strong alerting culture can be difficult tasks. Keep addresses these challenges by treating alerts as code, integrating with observability tools, and using LLMs.
Alerting (aka monitors/alarms) always felt like a second-class citizen within all the different monitoring/observability/infrastructure tools with a very narrow feature set, which in turn results in poor alerts, alert fatigue (yes, your muted Slack channel), unreliable product and a complete alerting-hell.
In the past month, we have engaged in conversations with over 50 engineers, engineering managers, and SREs to gather feedback on the products we are developing at Keep. Here is a summary of what we have learned.
